Your team can always take over
One click makes any conversation human-owned. The AI stays silent until staff hand it back.
AI guest communication connected to hotel operations
Every guest message, understood, answered, and completed.
Whispr connects guest channels, hotel knowledge, and staff workflows — so questions receive accurate answers and service requests become tracked actions.
ReservationDo you have a table for four tonight?
RequestCould we get a baby cot in room 412?
QuestionWann gibt es morgens Frühstück?
Answered from hotel knowledge
Instantly, in the guest's language
Case routed to Housekeeping
Team alerted on Telegram
Table booked in the PMS
Live availability, tap to confirm
Guest updated on completion
The loop closes automatically
How Whispr works
From message to resolution — one connected lifecycle.
Most tools stop at the reply. Whispr follows the message through the hotel: into a workflow, through your team, back to the guest, and into your picture of their stay.
Guest message
Arrives from a connected channel
Whispr AI understands
Intent, language, and stay context
Answer or action
Grounded reply — or an operational case
Staff & HMS workflow
Routed to the right team or system
Tracked to completion
Status followed until the work is done
Guest updated
The guest hears back when it's resolved
Guest insight
The stay's experience picture updates
One platform
Communicate. Coordinate. Understand.
Communicate
Talk with guests where they already are
WhatsApp, Instagram, Messenger, and Telegram in one workspace — answered in the guest's language from your hotel's own knowledge.
Guest MessagingCoordinate
Turn requests into finished work
Service requests become tracked cases: routed to the right department, pushed to staff on Telegram, registered in your PMS where supported, closed back to the guest.
Hotel OperationsUnderstand
See which guest needs attention
Experience risk, unresolved issues, and checkout urgency per guest — built from what actually happened, while there's still time to act.
Guest InsightsWhispr AI
Intelligence built for hospitality, not a generic chatbot.
Whispr AI reads every message the way a great front-desk agent would — and it knows when not to act alone.
- Understands
- Intent, department, urgency, and tone — via a hospitality-trained multilingual model
- Grounded
- Answers only from your hotel's knowledge — and says so when it doesn't know
- 9 languages
- Detects the guest's language and replies in it
- Acts
- Opens cases, books restaurant tables against live PMS availability
- Hands over
- Safety and "get me a human" go straight to staff — takeover pauses the AI
- Fail-safe
- Low confidence means abstain, clarify, or escalate — never guess
Both sides of the same request
What the guest sees. What your team sees.
One request, two views — the guest gets a conversation; your team gets a tracked case with routing, status, and a one-tap close.
Guest · WhatsApp conversation
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Later, when staff close the case:
Good news — your AC has been fixed. Thank you for your patience!
Whispr · automatic completion update
Whispr · case timeline
Case opened14:02
Request · Maintenance · Room 412 — "AC isn't cooling properly"
Team notified14:02
Maintenance group alerted on Telegram, in the team's language
PMS task created14:03
Native trace registered in the hotel's PMS, assigned to maintenance
Accepted · in progress14:11
A technician takes the case — status visible to the whole team
Completed — one tap14:36
Closed from Telegram with the localized ✓ Done button
Guest updated automatically14:36
"Your AC has been fixed — thank you for your patience!" — in the guest's language
Illustrative interface representations — conversations and cases shown are sample scenarios, not real guest data.
Integrations
Connected to the systems that run your hotel.
Two-way Veboni HMS integration — guest roster, restaurants and live availability in; tasks and reservations back out. Sedna360 for guest identification and task creation. WhatsApp onboarding through Meta's embedded signup.
Guest channels
Veboni HMS
Two-way: roster, restaurants, availability in — traces and bookings out
Sedna360
Guest identification and operational task creation
Trust & control
Autonomous where it's safe. Human where it matters.
Confidence has thresholds
Every AI decision carries a confidence bar. Below it, Whispr asks or escalates instead of acting.
No invented answers
If your hotel's knowledge doesn't contain it, Whispr says it doesn't know — and records the gap for your team.
Late means human
A message that sat too long never gets a stale auto-reply. It goes to your team, with an alert.
See Whispr working on your hotel's real scenarios.
Bring your channels, your service flows, and your questions. We shape every demo around how your property actually operates.