Open and overdue issues
Cases that are still unresolved — and how long the guest has been waiting — surface directly on the guest's record.
Guest Insights
Know which guest needs attention — while they're still in the building.
Guest Insights gives your team a per-guest view of experience risk, unresolved issues, and checkout urgency, built from what actually happened in conversations and operations — not guesswork.
Whispr · guest insights
AllUnresolved issuesDeparting soon
Room 412 · A. Weber
Needs attention1 overdue case · frustrated tone · departs in 2 days
Room 218 · M. Yılmaz
Watch2 follow-ups on the same request · in-stay
Room 301 · E. Nováková
SettledAll cases resolved · positive tone
Evidence, not vibes
Every signal comes from something that really happened.
Whispr doesn't ask guests to rate their stay mid-visit. It reads the operational record your hotel is already generating.
Conversation tone
Every message is classified for tone as it arrives. Repeated frustration is a signal your team sees, not a footnote in a transcript.
Follow-up pressure
A guest who has asked twice is not a new request — repeated follow-ups on the same issue raise the guest's attention level.
Service failures
A reservation that couldn't be completed or a question the knowledge base couldn't answer counts against the experience — automatically.
Checkout urgency
The same unresolved issue matters more the closer the guest is to leaving. Departure proximity is part of the picture.
Operational history
Every assessment links to its evidence: the cases, messages, and events behind it. No black-box scores.
For management
A queue of who needs you, not a wall of dashboards.
Filter by unresolved or overdue issues, attention level, and departure window — across one property or your whole portfolio. Each guest's record links to the full evidence trail behind it.
Guest Insights is deliberately read-only: it points your team at the guest, and the work happens where it belongs — in conversations and cases. It complements Whispr's reporting, which tracks volumes, response times, automation rate, and department breakdowns across any date range.
See the guests your current tools would have missed.
In the demo, we show how a frustrated guest surfaces in Guest Insights before the negative review gets written.