Who to approach, and when
Whispr shows you which guest needs attention and why; deciding what to say and when stays with you.
Guest Relations Managers
Notice the guest who needs you — while they're still in the building.
Whispr reads repeated requests, open cases and an approaching checkout from the operational record and shows it as an attention level — no score, no guesswork. You decide which guest to approach, and when.
Whispr · guest insights — record
Room 208 · M. Yılmaz
In-house · night 3 of 4
- 2 messages
Repeated request
Same issue reported twice — 14:02 and 16:40
- 1 open case
Case still open
Housekeeping · waiting 2 h 38 min
- Stay record
Checkout approaching
Departs tomorrow, 11:00
Attention level
High — while there's still time
Three signals from the operational record, each one click from its evidence. No survey asked, no score guessed.
Open evidence trail →
A day with Whispr
A day with Whispr
Three moments that change for guest relations.
You notice when the same request comes back.
A second report of the same issue is flagged in the record; before you reach out, you already know what happened and when.
When a case closes, the guest hears about it automatically.
A closure message goes to the guest in their own language when the case is done; you decide whether to add a personal touch on top.
You don't miss a guest whose checkout is close.
Open cases sit next to the checkout date; while there's still time, you decide who to talk to.
What you see
The queue is ordered by evidence.
- Filters: unresolved issues, guests departing soon.
- Every attention level shows the signal behind it — a repeat, an open case, a tone.
- No survey, no scoring — everything comes from the operational record.
Illustrative interface representation with sample data.
Whispr · guest insights
AllUnresolved issuesDeparting soon
Room 412 · A. Weber
Needs attention1 overdue case · frustrated tone · departs in 2 days
Room 218 · M. Yılmaz
Watch2 follow-ups on the same request · in-stay
Room 301 · E. Nováková
SettledAll cases resolved · positive tone
What matters for this role
What matters for this role
Evidence-based attention
See the attention level built from repeated requests, open cases and checkout proximity — one click from its evidence.
Guest InsightsAutomatic closure message
When a case closes, the guest automatically gets a closure message in their own language.
Hotel OperationsMid-stay touchpoints
Mid-stay automations keep in touch with the guest, while approval and control stay with you.
AutomationsWhat stays with your team
What stays with your team
The personal touch
Adding a room visit or a personal note on top of the automatic closure message is your call.
Judgement
Whispr doesn't produce a recommendation or a score; reading the guest's situation stays with your experienced team.
Questions
Questions guest relations managers ask
Is the attention level a score?
No. Whispr doesn't produce a score — it shows evidence like repeated requests, open cases and an approaching checkout; you make the judgement.
Does Whispr prevent negative reviews?
No, we make no such claim. Whispr gives you the chance to notice early; the outcome depends on your team's follow-through.
Does the closure message always go automatically?
Yes — when a case is completed, an automatic closure message goes to the guest; what you add on top is up to you.
Notice the guest while there's still time.
See the evidence-based attention queue working on scenarios shaped like your own hotel.