FAQ
Short, concrete answers about how Whispr works.
The most common questions from hotel teams, grouped by guests, AI behaviour, and day-to-day operations.
Guests & channels
Guests & channels
Which channels does Whispr support?
Four live channels: WhatsApp, Instagram, Messenger, and Telegram, all in one inbox.
Does the guest need to install an app?
No. Guests keep using whichever of those apps they already have — nothing to download, nothing to sign up for.
Which languages does Whispr answer in?
Nine languages — English, Turkish, German, Russian, French, Dutch, Spanish, Arabic, and Persian — detected automatically from the guest's message.
What happens after WhatsApp's 24-hour window closes?
A new message to the guest can only be sent as a Meta-approved template — the same rule that applies to any WhatsApp Business sender.
Can guests send voice notes?
On WhatsApp, yes — voice notes are transcribed and handled just like a written message. This applies to WhatsApp only.
AI & control
AI & control
What if Whispr doesn't know the answer?
It says so, rather than guessing, and the gap is logged so your team can see what guests are asking that isn't covered yet.
Can staff take over a conversation?
Yes, any team member can take over from the dashboard at any time. The moment they do, the AI pauses and stays paused until it's handed back.
What happens below the confidence threshold?
Whispr asks a clarifying question or hands the conversation to a person instead of acting on a guess.
Does Whispr build a custom model from our data?
No. Whispr answers from your hotel's own knowledge base — the documents and synced information you provide and keep up to date. There's no separate model built from your property's data.
What happens to messages that arrive very late?
Once a message passes the hotel's freshness cutoff, it isn't answered automatically — it's handed to a person.
Operations & integration
Operations & integration
Which PMS does Whispr work with?
Veboni is a two-way integration — reads and writes. Sedna360 handles guest identification and task creation. For other systems, we discuss integration scope with you openly rather than assuming parity.
How do staff get alerted about a request?
Through Telegram staff groups, with a one-tap Done button to close the case once it's handled.
How do restaurant reservations work?
For Veboni-connected properties, Whispr checks live availability and writes the reservation to the PMS — it's shown as confirmed only after the PMS accepts it.
What about reservations Whispr can't book automatically — spa, transfers, kids' club?
These are captured in the conversation and handed to your team — not booked automatically.
What does reporting cover?
Volumes, AI versus staff response times, automation rate, and distributions across hourly, daily, or custom date ranges.
Still have questions
More detail, one click away.
Onboarding & Support
How setup runs, what your hotel prepares, and what our support covers.
Onboarding & SupportSecurity & Data
Roles, data categories, what reaches OpenAI, and the controls built into the product.
Security & DataPackages
Core, the Employee/HR add-on, and what comes with every deployment.
PackagesSee Whispr working on your hotel's real scenarios.
Bring your channels, your service flows, and your questions. We shape every demo around how your property actually operates.