FAQ
Short, concrete answers about how Whispr works.
The most common questions from hotel teams, grouped by guests, AI behaviour, and day-to-day operations.
Guests & channels
Guests & channels
Which channels does Whispr support?
WhatsApp. Guests write to your hotel's WhatsApp number, and every conversation lands in one inbox with its stay context.
Does the guest need to install an app?
No. Guests keep using whichever of those apps they already have — nothing to download, nothing to sign up for.
Which languages does Whispr answer in?
Nine languages — English, Turkish, German, Russian, French, Dutch, Spanish, Arabic, and Persian — detected automatically from the guest's message.
What happens after WhatsApp's 24-hour window closes?
A new message to the guest can only be sent as a Meta-approved template — the same rule that applies to any WhatsApp Business sender.
Can guests send voice notes?
On WhatsApp, yes — voice notes are transcribed and handled just like a written message.
AI & control
AI & control
What if Whispr doesn't know the answer?
It says so, rather than guessing, and the gap is logged so your team can see what guests are asking that isn't covered yet.
Can staff take over a conversation?
Yes, any team member can take over from the dashboard at any time. The moment they do, the AI pauses and stays paused until it's handed back.
What happens below the confidence threshold?
Whispr asks a clarifying question or hands the conversation to a person instead of acting on a guess.
How is our guest data handled?
Your hotel is the data controller and Whispr processes guest data on your behalf, with access scoped per property. The Security & Data page sets out the roles and the built-in controls.
What happens to messages that arrive very late?
A message that has waited past the freshness cutoff goes to a person, so the guest gets a considered reply.
Operations & integration
Operations & integration
Does Whispr connect to our PMS?
Yes. PMS/HMS integration connects Whispr to your hotel management system: live hotel data comes in, and guest requests are registered in connected systems. We confirm the scope for your system in the demo.
How do employees receive and complete a request?
Employees receive assigned work directly in WhatsApp and complete it by replying to the notification. The completion becomes part of the operational record, giving management visibility from report to resolution.
How do restaurant reservations work?
Whispr offers the guest the sittings you run in Whispr, applies your restaurant's rules — party size, children, notice, capacity — and confirms instantly or after your team approves, depending on how you set up each restaurant.
How are spa, transfer and kids' club reservations handled?
Whispr captures the details in the conversation and hands the request to your team to arrange.
What does reporting cover?
Volumes, AI versus staff response times, automation rate, and distributions across hourly, daily, or custom date ranges.
Still have questions
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