Packages
Core covers guest messaging, hotel operations, reservations, insights, automations and reporting. The Employee/HR add-on brings the same workflow to your staff. Pricing is agreed per property in a demo — there is no published price list.
The structure
The add-on requires Core. Multi-property deployment is a scope option on either — see below.
| Aspect | Core | Employee/HR add-on |
|---|---|---|
| Who it's for | Guests, and the teams who serve them | Your employees, HR and managers |
| Channels | WhatsApp, Instagram, Messenger and Telegram in one inbox | A dedicated employee WhatsApp number, separate from guest channels |
| Answers | Whispr AI answers in nine languages from your hotel's own knowledge; staff can take over any time | Policy and practical questions answered from an employee knowledge base you provide |
| Requests | Service requests become tracked cases routed to your departments, with Telegram staff groups, one-tap Done, reminders on open cases and an automatic closing message to the guest | Employee requests become tracked cases with a category and an owner; the outcome goes back to the employee in the same chat |
| Reservations | À la carte tables booked in chat against live Veboni availability, confirmed only when Veboni accepts; other reservations captured and handed to your team | — |
| PMS | Veboni two-way (roster, restaurants, availability in; tasks, reservations and request notes out); Sedna360 for guest identification and task creation | Your staff roster connected for employee recognition |
| Insights and reporting | Guest attention levels with evidence; reporting on volumes, response times, automation share and cases by department | Employee requests appear in the same case reporting |
| Automations | First-message, mid-stay, pre-checkout and post-checkout journeys, WhatsApp templates and campaigns | Onboarding and end-of-employment messages, sent once from approved templates |
| What it never does | Escalate to managers on its own, close cases because the PMS did, or score guests | Approve requests, interpret HR policy, or promise a response time |
Scope options
Several properties run from one console: per-property role-based access, portfolio-level reporting and onboarding handled property by property. It's a scope option on Core, not a separate tier — you add properties when you're ready.
Veboni is a two-way integration; Sedna360 handles identification and task creation. For other systems, requests are still captured and handed to your team, and we say precisely what syncs before you sign.
Included with Core
| Included | Detail |
|---|---|
| Onboarding & channel setup | Your channels are connected with our team before go-live. |
| Meta embedded signup for WhatsApp | WhatsApp is registered from the Whispr dashboard through Meta's embedded signup — no developer required. |
| Knowledge base setup support | We help structure the documents and synced data Whispr answers from. |
| Staff training session | A walkthrough of the dashboard, cases and routing for your team before go-live. |
| Support scope | Configuration, channel and knowledge questions during onboarding and after go-live — see Onboarding & Support. |
| Data processing agreement | A signed DPA sets out roles and data handling for your property. |
Questions
There is no published price list. Pricing is set per property, based on channels, scope and integrations, and agreed together in the demo.
No — the add-on runs on the same case and knowledge machinery as Core, so it's added to a Core deployment.
Yes. Properties are onboarded one at a time, and the multi-property console is switched on when you want to manage more than one from a single view.
Term length is agreed per contract; we don't publish a standard here — it's part of the conversation in your demo.
Bring your channels, your departments and your PMS — we'll shape the right scope and price for your property.
