Decisions
Whispr gives you visibility; deciding which property needs investment or extra staffing stays with you.
General Managers
See every property from one screen, and follow every request to done.
Whispr connects guest messages to operations, so you see department breakdowns, response times and automation rate for any date range. Each property stays visible only to the right role — never mixed together.
Whispr · case timeline
Case opened14:02
Request · Maintenance · Room 412 — "AC isn't cooling properly"
Team notified14:02
Maintenance group alerted on Telegram, in the team's language
PMS task created14:03
Trace registered in the hotel's PMS, assigned to maintenance
Accepted · in progress14:11
A technician takes the case — status visible to the whole team
Completed — one tap14:36
Closed from Telegram with the localized ✓ Done button
Guest updated automatically14:36
"Your AC has been fixed — thank you for your patience!" — in the guest's language
A day with Whispr
A day with Whispr
Three moments that change when your properties run through one platform.
Mornings start with every property in one view.
The reporting dashboard shows overnight volumes, the share Whispr AI answered, and department breakdowns — broken out per property.
You notice a case stuck open before a guest has to complain.
A case past the hotel's SLA sends the team a reminder; you open its timeline to see exactly where it's waiting — no phone call needed.
A weekly review surfaces which guests need attention.
Repeated requests, open cases and approaching checkouts appear together with their evidence; you decide which property needs a closer look.
What you see
The report comes from the record, not a guess.
- Volumes, AI vs. staff response times, and automation rate — for any date range.
- Department breakdowns: which team is closing how much work.
- A multi-property console — each user sees only the properties they're assigned to.
Illustrative interface representation with sample data.
Whispr · reporting
Last 7 days · Seaside Resort
- Conversations
- 1,284
- across 4 channels
- Answered by AI
- 68%
- rest handled by staff
- Median first reply
- 12 s
- AI · staff 4 m 10 s
- Cases completed
- 312
- median 27 min to done
Cases by department
- Housekeeping41%
- Maintenance23%
- F&B18%
- Front office12%
- Other6%
Sample figures to show the report layout — not measurements from any hotel.
What matters for this role
What matters for this role
Property-by-property reporting
Compare volume, response time and automation rate property by property, for any range you choose.
ReportingTracked cases
Every request becomes a case routed to a department and tracked to completion — with a timeline you can open.
Hotel OperationsGuest insights
See which guests need extra attention from evidence-based signals, and compare across properties.
Guest InsightsWhat stays with your team
What stays with your team
Takeover
When your team steps into a conversation is your team's call — Whispr just makes it one click away.
Routing rules
You define which request goes to which department and at what priority; Whispr routes by those rules.
Questions
Questions general managers ask
Does each property see only its own data?
Yes — in the multi-property console, each user sees the properties assigned to their role; data isn't mixed across properties.
Are reports live or sent periodically?
You pick any date range in the reporting dashboard and see it live, including how much each department has closed.
What happens if a case runs late?
A reminder goes to the team so a waiting case doesn't slip through; you can see exactly where it's waiting from the case timeline.
See every property working in Whispr.
We'll show reporting, operations and guest insights running on scenarios shaped like your own properties.