Is it working?
How many conversations, how many answered without a staff message, and first-reply times shown separately for the AI and for your team — so you see what automation is carrying and where people still step in.
Reporting
See where your operation needs attention.
Volumes by channel, how fast guests got a first reply, how long cases took by department — for one property or all of them, over any period you choose.
Whispr · reporting
Last 7 days · Seaside Resort
- Conversations
- 1,284
- across 4 channels
- Answered by AI
- 68%
- rest handled by staff
- Median first reply
- 12 s
- AI · staff 4 m 10 s
- Cases completed
- 312
- median 27 min to done
Cases by department
- Housekeeping41%
- Maintenance23%
- F&B18%
- Front office12%
- Other6%
Sample figures to show the report layout — not measurements from any hotel.
Three questions the report answers
Is it working, where is the load, what do guests ask?
Where is the load?
Cases opened, completed and time-to-done per department, by hour and by day. A department that keeps guests waiting shows up as a number before it shows up as a complaint.
What do guests ask?
Intent, department and language breakdowns — the questions and requests that should shape your knowledge base, your automations and your staffing.
Drill down
Every number opens the cases behind it.
A slow department isn't a chart; it's a list of cases with timelines — when the team was alerted, when someone accepted, when it closed. The report and the operation are the same record.
Illustrative interface representation with sample data.
Whispr · case timeline
Case opened14:02
Request · Maintenance · Room 412 — "AC isn't cooling properly"
Team notified14:02
Maintenance group alerted on Telegram, in the team's language
PMS task created14:03
Trace registered in the hotel's PMS, assigned to maintenance
Accepted · in progress14:11
A technician takes the case — status visible to the whole team
Completed — one tap14:36
Closed from Telegram with the localized ✓ Done button
Guest updated automatically14:36
"Your AC has been fixed — thank you for your patience!" — in the guest's language
Plainly
Your numbers, from day one.
One console, every property
Portfolio owners compare properties side by side; each manager sees their own. Access is set per property.
Measurements, not promises
Reports are built from your own conversations and cases — Whispr publishes no benchmark or uplift figures. Reporting lives in the console; scheduled exports aren't part of the product today.
Reporting answers "how are we doing"; Guest Insights answers "who needs us now".
Guest Insights →See the report on a sample week.
In the demo we open the reporting console on a sample property and show what each number leads to.