Non-standard requests
When a request doesn't fit the pattern, taking over and deciding stays with your team.
Front Office Managers
Fewer calls, fewer hand-offs — more finished work for reception.
A guest's question is answered from your hotel's own knowledge, in their language; a request becomes a tracked case instead of a note passed along. Your team can step into any conversation with one click.
Guest · WhatsApp conversation
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Later, when staff close the case:
Good news — your AC has been fixed. Thank you for your patience!
Whispr · automatic completion update
A day with Whispr
A day with Whispr
Three moments that change at the front desk.
A guest's question reaches Whispr, not your phone.
A common question like breakfast hours gets answered instantly from your hotel's knowledge, in the guest's language — you stay with the check-in queue.
A maintenance complaint becomes a case, not a note.
An AC complaint turns into a trackable case routed straight to maintenance — you see its status without waiting for someone to tell you.
A late-night message goes to a person.
Once a message passes the freshness cutoff, it isn't answered automatically — it reaches your morning team as a human hand-off.
What you see
One inbox, marked with case status.
- Every channel's conversations in one place, marked with which ones carry open case work.
- Take over any conversation with one click — the moment you do, the AI pauses.
- What the guest asked before, and which case is still open, on the same screen.
Illustrative interface representation with sample data.
Whispr · unified inbox
All
Room 412 · A. Weber
2m
Maintenance caseThe AC isn't cooling properly…M. Yılmaz
9m
ReservationYarın akşam için masa…G. Stone
14mWhat time is breakfast served?E. Nováková
31mСпасибо большое! 🙏
What matters for this role
What matters for this role
One inbox
Four channels in one inbox — whichever app the guest uses, you work from the same place.
Guest MessagingA request becomes a case
A request becomes a case, routed to the right department and tracked until it's done.
Hotel OperationsGrounded answers
Answers come from your hotel's own knowledge; when Whispr isn't sure, it says so instead of guessing.
Whispr AIWhat stays with your team
What stays with your team
In-person moments
Check-in, check-out and the face-to-face welcome stay with your desk; Whispr only lightens the message load.
Routing rules
You define which request goes to which department; Whispr routes by those rules.
Questions
Questions front office managers ask
Does Whispr replace reception?
No. Whispr handles common questions and simple requests; for anything more complex, your team takes over with one click.
What if a request gets forgotten?
A reminder goes out to the team so a waiting case doesn't slip through; you can see exactly where it stands from the case timeline.
How do overnight messages reach the morning shift?
Messages past the freshness cutoff aren't answered automatically; the conversation stays open until a person takes it, so the morning team can see it.
Lighten your front desk's daily load with Whispr.
Bring your channels and your typical requests — we'll show how it works together in a demo.