Nine languages, one answer
English, Turkish, German, Russian, French, Dutch, Spanish, Arabic, Persian — detected automatically, and the same hotel fact in each.
Whispr AI
More relevant answers. More consistent service.
Whispr AI answers from what your hotel actually knows, in the guest's language, at any hour — the same correct answer on the tenth night of the season as on the first.
Requests
A request becomes work, not a forwarded message.
When a message is a service request rather than a question, Whispr opens a case, routes it to the right department and alerts the team — then tells the guest it's in hand, and tells them again when it's done.
Illustrative interface representation with sample data.
Operational · routed, tracked, closed
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp · English
Understood: request · maintenance · room 412Case opened and routed to the maintenance team
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Case closed by staffThe guest is informed once the work is done
When it isn't sure
It asks, or hands over — it never guesses.
Every decision — intent, department, urgency, tone — has a threshold. Below it, Whispr asks a clarifying question or hands the conversation to your team with context. Reliability comes from grounding and human control, not from a percentage.
Whispr AI · decision path
1
Guest message · WhatsApp · English
Could we get a baby cot in room 412 tonight?
2
Understood — each decision carries its own confidence
- Intent
- Request
- Department
- Housekeeping
- Urgency
- Normal
- Tone
- Neutral
Tick = the decision's threshold. Below it, Whispr does not act on that decision. Bars are illustrative — they show the mechanism, not a measured accuracy.
3
Confidence gate
Act(path taken)
Case opened · routed to Housekeeping · staff alerted on Telegram · guest told it's in hand
Answer
Reply grounded in hotel knowledge — or say it doesn't know, and log the gap
Below threshold
Ask a clarifying question or hand the conversation to staff — never guess
Always on
- Staff takeover pauses the AI until the conversation is handed back
- Safety, medical, or "get me a human" → immediate handover with a staff alert
- A message that sat too long gets a human reply, never a stale automatic one
Information handling
What it works from, what it can do, what it can't.
Grounded answers only, thresholds on every decision, staff takeover that pauses the model, and a freshness cutoff that sends late messages to people — built into the product, not written into a policy.
Whispr AI · information handling
What Whispr AI works from
The guest's message
Text, or a transcribed WhatsApp voice note
Your hotel's knowledge
Documents you upload + synced restaurants, menus, spa, room types, events
Stay context
Who is writing and their stay, where the PMS is connected — kept inside Whispr except during a reservation
Built-in controls
Grounded answers only
An answer must come from retrieved hotel knowledge; otherwise Whispr says it doesn't know and logs the gap
Confidence thresholds
Each decision has an abstention threshold; below it, Whispr asks or hands over
Human ownership wins
Staff takeover pauses the model; safety topics and "human please" hand over immediately
Freshness cutoff
Late messages are never answered automatically
What can happen
A reply
In the guest's language
A tracked case
Routed to a department, visible to staff
A reservation
Only after the PMS accepts it
A handover
To your team, with context
Classification, embeddings and ranking run on models inside Whispr. Answering, reservation details, translation and voice transcription use OpenAI's API: the guest's messages as written, recent conversation, retrieved hotel passages, hotel name and local time — and, during a reservation, the guest's name and room from their stay record. Details on the Security & Data page.
Illustrative interface representation — conversations, records and values are sample scenarios, not real guest data.
Plainly
Consistent because it's constrained.
Your team is always in control
One click makes a conversation human-owned and the AI waits. Safety, medical, or "get me a person" hand over immediately, with a staff alert.
Where the data goes
Classification and knowledge search run on models inside Whispr. Answering, reservation details, translation and voice transcription use OpenAI's API; the application and your data are hosted in Türkiye. Exactly what is sent is on the Security & Data page.
Exactly what leaves Whispr, what stays, and what is still being documented.
Security & Data →See Whispr AI on your hotel's real questions.
Bring the messages your front desk answers every day — we'll show you how Whispr understands, answers, and routes them.