Kickoff & channel inventory
We map which channels your guests already use and agree the plan for connecting them.
Onboarding & Support
How your property gets from signed to live.
Five steps get your channels, knowledge base, and departments connected — with your team trained before go-live.
Onboarding
Onboarding in five steps.
Connect your channels
WhatsApp is registered through Meta's embedded signup from the Whispr dashboard; Instagram, Messenger, and Telegram are connected alongside it.
Build the knowledge base
You upload documents and FAQs; where applicable, Veboni or Sedna360 sync brings in restaurants, menus, room types, and events.
Set up departments & routing
Your departments and routing rules are configured, and each Telegram staff group is linked with a one-time code.
Staff walkthrough & go-live
Your team gets a walkthrough of the dashboard, cases, and routing, then Whispr goes live for your property.
Before we start
What your hotel prepares.
Documents & FAQs
Whatever you'd hand a new front-desk hire — policies, hours, amenities, common questions.
Department list & staff
Which departments exist, and who should be in each Telegram staff group.
Meta Business access
Access to your Meta Business account for the WhatsApp embedded signup.
PMS credentials, where applicable
Veboni or Sedna360 access, if your property uses either.
Support
Support during onboarding and after go-live.
Email support
Reach us at hello@qureai.net during onboarding and after go-live — that's our support channel today.
What support covers
Configuration questions, channel issues, and knowledge base updates. We don't publish fixed response-time commitments or phone support on this page.
Questions
Questions about onboarding
How long does onboarding take?
It depends on your channels and whether a PMS is involved — we agree a plan and timeline together at kickoff rather than quoting a fixed number of days.
Do guests need to install an app?
No. Guests keep using WhatsApp, Instagram, Messenger, or Telegram — whichever they already have.
Can we change routing rules later?
Yes, departments and routing rules can be updated from the dashboard at any time after go-live.
What if the AI answers something wrongly?
Answers are grounded in your hotel's own knowledge, gaps are logged when Whispr doesn't know, confidence thresholds hand uncertain cases to a person, and your team can take over any conversation at any time.
Let's plan your onboarding.
Bring your channels and your PMS — we'll shape a kickoff plan around your property in a demo.