Exceptions
When a rule doesn't fit or a special case comes up, your restaurant team makes the call.
Food & Beverage Managers
À la carte bookings happen in the chat, confirmed by the PMS.
Whispr checks the guest's chosen time against Veboni's live availability and confirms the reservation only once the PMS accepts it. When a request isn't about the restaurant, the conversation goes to your team.
Whispr · restaurant reservation
À la carte · Ocean Grill
Tomorrow · 4 guests · 2 adults, 2 children
Sittings the PMS reports as available
19:00
Full
20:30
Guest's choice
21:00
Available
20:30 for four, please 🙏
Guest confirms the details
Reservation sent to the PMS
Waiting for Veboni to accept — not yet confirmed to the guest
Accepted by Veboni
The PMS accepted the reservation — this is the confirmation
Your table for four is confirmed for tomorrow at 20:30. See you at Ocean Grill!
Whispr · sent only after the PMS accepted
If the PMS declines or doesn't answer, the guest is told the request is with the team — never shown as confirmed.
A day with Whispr
A day with Whispr
Three moments that change for the restaurant team.
A guest asks for a table — you don't chase availability.
Whispr shows the sittings Veboni currently reports as available, right in the chat; the guest picks one, you follow along.
The reservation isn't shown as confirmed until the PMS accepts it.
Whispr sends the reservation to Veboni and tells the guest it's confirmed only once the system accepts it — while it waits, the guest hears it's with the team.
A room-service complaint doesn't get lost in the reservation flow.
A non-restaurant request — a delayed room-service order, say — becomes a case routed to your F&B department.
What you see
A non-restaurant request becomes tracked work.
- Whispr understands the request and routes it to the department; you follow the case from the dashboard.
- When the case is completed, the guest gets an automatic closure message.
- Nothing is booked automatically here — your team confirms, and the guest is told when it's arranged.
Illustrative interface representation with sample data.
Operational · routed, tracked, closed
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp · English
Understood: request · maintenance · room 412Case opened and routed to the maintenance team
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Case closed by staffThe guest is informed once the work is done
What matters for this role
What matters for this role
In-chat reservations
Live availability, an in-chat choice, and a reservation that's complete only after the PMS confirms it.
Restaurant ReservationsRouted to F&B
Every non-restaurant request becomes a tracked case that can route straight to F&B.
Hotel OperationsVeboni integration
Veboni's restaurant, menu and availability data feeds directly into Whispr's knowledge base.
IntegrationsWhat stays with your team
What stays with your team
Menu and pricing
Keeping the à la carte menu and prices current stays with you; Whispr only answers from what you've entered.
The guest relationship
Table-side welcome and special-occasion touches stay with your restaurant team.
Questions
Questions F&B managers ask
Can Whispr always book a table?
No — it only offers sittings Veboni currently reports as available; if there's none, the guest is told, never given a made-up booking.
How are age limits or special rules applied?
It depends on where the restaurant is booked. For tables booked through Veboni, Whispr offers what Veboni reports as free and applies no rules of its own. For sittings you hand to Whispr to manage, it applies the rules you give it — minimum age, children, party size, notice — before offering a time.
What happens if the reservation doesn't reach the PMS?
Whispr tells the guest the request is with the team — it's never shown as confirmed; your team completes it manually.
See your restaurant's reservation flow in Whispr.
We'll show the in-chat reservation flow running against your own Veboni availability.