Guest Messaging

Meet guests on WhatsApp, with your hotel's knowledge behind every reply.

Whispr brings every guest WhatsApp conversation into one workspace, answers in the guest's language, and keeps your team one click from any conversation.

Guest · WhatsApp conversation
The AC in room 412 isn't cooling properly, could someone take a look?

Guest · WhatsApp

I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.

Whispr · instant reply

Good news — your AC has been fixed. Thank you for your patience!

Whispr · automatic completion update

Connected end to end, in the app guests already use.

Guests write in their own WhatsApp; Whispr and your team reply in the same chat, with interactive buttons where WhatsApp supports them.

Messages and buttons

Text, reply buttons and lists in the guest's own WhatsApp. Nothing to download, nothing to sign up for.

Username senders too

Guests who write with a WhatsApp username instead of a visible number still reach you and get an answer.

Beyond the 24-hour window

Approved message templates keep you in touch after WhatsApp's service window closes, the way Meta requires.

Set up from the dashboard

Onboarding runs through Meta's embedded signup, directly from Whispr. No developer required.

Guests keep their chat history in their own app — nothing to download, nothing to sign up for.

Every guest conversation, in one place.

Guest identity from your PMS/HMS integration, and case indicators that show which conversations carry open operational work.

Illustrative interface representation with sample data.

Whispr · unified inbox
AllWhatsApp
  • Room 412 · A. Weber

    2m

    WhatsAppThe AC isn't cooling properly…

    Maintenance case
  • M. Yılmaz

    9m

    WhatsAppYarın akşam için masa…

    Reservation
  • G. Stone

    14m

    WhatsAppWhat time is breakfast served?

  • E. Nováková

    31m

    WhatsAppСпасибо большое! 🙏

Built for hotel conversations.

One workspace, full stay context

Every guest conversation arrives in a single inbox, tied to the guest and, with your PMS/HMS integration, to their stay. Your team sees who is writing, not just a phone number.

Answers grounded in your hotel

Whispr replies from your hotel's own knowledge: documents you upload plus synced restaurants, menus, spa services, room types, and events. No invented opening hours, no guessed prices.

Nine languages, detected automatically

Guests write in their language; Whispr answers in it. The conversation's language is protected, so a short "ok" or an emoji never derails it.

WhatsApp voice notes, handled like text

A guest can hold the mic instead of typing. Whispr transcribes WhatsApp voice notes and processes them exactly like a written message.

Human takeover, one click away

Any team member can take over any conversation from the dashboard. The moment they do, the AI pauses — and it stays paused until staff hand the conversation back.

From conversation to operation

When a message is a service request, Whispr opens a tracked case and routes it to the right department. The employee receives it in WhatsApp and completes it with a reply, and the guest hears back in the same conversation.

Languages: English · Turkish · German · Russian · French · Dutch · Spanish · Arabic · Persian

See what happens when a message becomes a request.

Hotel Operations →

Bring your WhatsApp number. We'll connect it.

WhatsApp onboarding runs through Meta's embedded signup, directly from the Whispr dashboard — no developer required.