From a message
A guest request in WhatsApp becomes a tracked case — one per request, complaint or safety issue — with its full timeline.
Hotel Operations
Your team finishes the work in WhatsApp, and the record writes itself.
A guest request becomes a job with an owner. Your employee receives it in WhatsApp and completes it with a reply — the completion lands on the operational record, so the guest hears back and you see who did what.
Employee's WhatsApp
Whispr
Housekeeping jobs
New job · Room 412
Baby cot requested
Housekeeping · reported by the guest on WhatsApp
Open case
Done
Marked completed. The guest has been told.
Operational record
Baby cot · Room 412
Completed- Reported by guest · WhatsApp
- Work created · Housekeeping
- Sent to Elif K. · WhatsApp
- Completed in WhatsApp · Elif K.
- Guest informed
In WhatsApp
Received and completed in one chat.
The job arrives
Room, request and department reach the employee's WhatsApp, or a Telegram operations group, in the team's own language — whatever language the guest wrote in.
The employee does the work
No app to open and no form to fill in. The job stays in the chat the employee already uses.
A reply closes it
Replying “done” to the job closes the case and releases the message to the guest. In Telegram groups, the Done button does the same.
A practical guide: how to track a guest request from message to done, with or without software.
Read the guide →The guest side
The guest hears back the moment the work is done.
When the job is completed, Whispr tells the guest in their own language, referring to what they asked for. The loop closes without a second message from anyone on your team.
Illustrative interface representation with sample data.
Guest · WhatsApp conversation
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Later, when staff close the case:
Good news — your AC has been fixed. Thank you for your patience!
Whispr · automatic completion update
The management side
From who reported it to who completed it.
Each job keeps its own record. You see who reported it, which team owned it and who completed it — without asking anyone to fill in a form.
- SLA status and late work at a glance
- Reported and completed by employees, by department
- Signals from the conversations behind the work
Management view · Last 7 days
Example management view- Frustration signals
- 23
- across 9 guests
- Negative-review mentions
- 4
- 2 before checkout
- SLA violations
- 6
- of 175 requests
- Completed by employees
- 182
- of 196 reported
Signals over time
- All signals
- Recovery cases opened
SLA status
175requests
- On time148
- At risk21
- Late6
Reported and completed by employees
Housekeeping61/64
Front office50/53
Technical36/41
Food & beverage35/38
CompletedOpen
Where work comes from, and where else it lives
One job, whichever way it arrived.
From a voice note
A guest who sends a WhatsApp voice note instead of typing creates the same job. Whispr transcribes it and handles it like text.
In your PMS too
With a connected PMS/HMS, each eligible request also becomes a native task for the right department, and the guest's follow-ups are noted on their record — no double entry.
See which guests need attention while there's still time to act.
Guest Insights →Watch a request travel from chat to closed.
In the demo we follow one familiar scenario — a broken AC, a missing cot, a table for four — end to end, into the employee's WhatsApp and onto the record.