Whispr case
The tracked unit of work — one per request, complaint, reservation inquiry or safety issue, with its full timeline: new, notified, accepted, in progress, completed.
Hotel Operations
Keep requests moving and guests informed.
A guest message becomes a job with an owner. Your team gets it where they already work, and the guest hears back the moment it's done — without anyone remembering to write.
Where your team works
No new app. One tap where the team already is.
The case lands in the department's Telegram group in the team's own language, with a link into the console. A reminder keeps a waiting case from slipping through. One tap on ✓ Done closes it — and tells the guest.
- A Turkish-speaking team reads Turkish, whatever language the guest wrote in
- WhatsApp alerts too, with a link that opens the case
Illustrative interface representation with sample data.
Staff · Telegram operations group
Maintenance · Seaside Resort
New case #1042 · Maintenance
14:02Room 412 — "AC isn't cooling properly"
Guest: A. Weber · English · in-house until Thu
✓ DoneOpen case
Reminder — still open
14:17Case #1042 is still waiting. Assigned: Maintenance.
✓ Done · Mehmet K.
14:36Closed from Telegram. Guest notified in English.
Two people tapping Done at once can't double-close: the first tap wins, the second sees it's already handled.
The guest side
The guest hears back the moment the work is done.
When staff mark a case complete, Whispr tells the guest in their own language, referring to what they asked for. The loop closes without a second message from anyone on your team.
Illustrative interface representation with sample data.
Guest · WhatsApp conversation
The AC in room 412 isn't cooling properly, could someone take a look?
Guest · WhatsApp
I'm sorry about that — I've passed this to our maintenance team, and they'll take care of your AC shortly.
Whispr · instant reply
Later, when staff close the case:
Good news — your AC has been fixed. Thank you for your patience!
Whispr · automatic completion update
Your PMS stays in sync
Work exists where your hotel already manages it.
With Veboni, each eligible request also becomes a native PMS task assigned to the right department, and the guest's follow-ups are noted on their record — no double entry for anyone.
Staff alert
The message your team receives when a case needs them — localized, actionable, linked back to the case.
PMS task
The task object your PMS understands. Whispr creates one per eligible case in supported systems, so operational work also lives where your hotel already runs.
Honest by design
Late replies go to people, not to autopilot.
If a guest message sat unprocessed for too long, Whispr skips the late automatic reply, flips the conversation to your team and alerts them — a two-hour-late automated answer is worse than a human one.
The operational side still runs
The case, the routing, the PMS task — all created. Only the guest-facing auto-reply is withheld; your team answers with full context.
What stays with your team
Whispr reminds the assigned team; it doesn't escalate to managers on its own, and it doesn't close a case because the PMS did. Decisions stay with people.
See which guests need attention while there's still time to act.
Guest Insights →Watch a request travel from chat to closed.
In the demo we take one real scenario — a broken AC, a missing cot, a table for four — and follow it end to end through your workflow.